The ADHD Coaching Academy Terms and Conditions
We know that reading terms and conditions isn't anyone's idea of fun (especially with an ADHD brain!). But these terms are here to protect both you and us, ensuring we can deliver the best possible learning experience while being clear about what to expect.
Cancellation & Rescheduling Policy
Reschedule to any future course date up to 48 hours before your original start date
Transfer to a different course format (online to in-person, or vice versa) subject to availability
Move to a course at a different time or day that better suits your schedule
No fees apply for your first reschedule request
Multiple Reschedules
Second and subsequent reschedule requests may incur a £25 administrative fee
We're flexible and understanding - just let us know what's happening
All reschedules must be requested at least 48 hours before the original course date
During Your Course
Individual session rescheduling may be possible depending on course format
Group courses have fixed schedules, but we'll work with you if you miss sessions
Recorded sessions available where applicable to help you catch up
Cancellation Policy
Before Your Course Starts
Full refund available if you cancel at least 24 hours before your course begins
Simply email us - no lengthy forms or complicated processes
Refunds typically processed within 5-7 business days
After Your Course Begins
First 14 days: We understand courses don't suit everyone - contact us to discuss options
After 14 days: Refunds aren't typically available as significant resources have been allocated to your learning
Exception: See our compassionate policy below for special circumstances
Our Compassionate Policy
Exceptional Circumstances We recognise that life's challenges don't follow neat schedules. Full or partial refunds may be considered for:
Documented medical emergencies or serious illness
Significant life events (bereavement, job loss, family crisis)
Mental health episodes that prevent course participation
Other genuine extenuating circumstances
What We Need
A brief explanation of your situation (we keep this confidential)
Supporting documentation where appropriate (medical certificates, etc.)
Contact us as soon as possible when circumstances arise
Our Promise: We handle each situation with empathy and discretion. Our goal is to support your learning journey, not create additional stress.
Your Financial Protetection
Insolvency Protection Your peace of mind matters to us:
All course fees are held in a designated client account separate from our business operations
This ensures your money remains protected and available for refunds throughout your course
In the unlikely event of business difficulties, your funds are safeguarded
This protection applies from the moment you pay until your course is completed
Refund Processing
Refunds processed within 5-7 business days of approval
Money returned to your original payment method
You'll receive email confirmation when your refund is processed
Need to Cancel or Reschedule?
Get in Touch Contact us by:
Email: info@theadhdcoachingacademy.com
Online portal: www.theadhdcoachingacademy.com/support
What to Include
Your name and course details
Preferred new dates (for rescheduling)
Brief reason for change (helps us improve our services)
Any special circumstances we should know about
We're committed to making your learning experience as flexible and stress-free as possible. These policies are designed to be fair to everyone while recognising that ADHD brains sometimes need extra flexibility.
Payment Terms and Conditions
Your Payment Options
Full Payment
Payment is due in full before your course begins
We accept all major credit/debit cards, PayPal, and bank transfers
Instalment Plans
Available for courses over £500
Flexible payment schedules available
All payments must be completed before course completion
Your Consumer Rights
14-Day Cooling-Off Period
You have the right to cancel your booking within 14 days of purchase for a full refund, provided:
The course hasn't started yet, OR
If the course has begun with your express agreement, you'll receive a refund minus the fair value of any materials accessed or sessions attended
After Your Course Begins
Refunds are not typically available once you've started your learning journey
However, if we fail to deliver the service as described, we'll work with you to resolve the issue or provide an appropriate refund
We're committed to delivering all services with reasonable care and skill
Access and Materials
Digital materials are available immediately upon course start
Physical materials (if applicable) are posted within 2-3 business days
Late payment may result in temporary suspension of access until account is current
Our Commitment to you
If you're experiencing financial difficulties:
Contact us immediately to discuss alternative arrangements
We may be able to pause your course temporarily
Payment holidays may be available in exceptional circumstances
Additional Terms
VAT
All prices include VAT where applicable
VAT invoices provided for business customers
Changes to Terms We'll give you at least 30 days' notice of any changes to these terms
Changes won't affect courses you've already purchased
Questions?
If anything isn't clear or you need to discuss your payment options, please don't hesitate to contact us at info@theadhdcoachingacademy.com.
We're here to make your learning experience as smooth as possible. These terms are designed to be fair and transparent while protecting both your rights as a consumer and our ability to deliver quality education. They comply with UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
Intellectual Property and Content Usage
Our Course Materials
What We Own All course content, including but not limited to:
Video lessons and recorded sessions
Written materials, workbooks, and handouts
Assessment tools and frameworks Audio recordings and podcasts
Slide presentations and visual materials
Proprietary coaching methodologies and techniques
This content is our intellectual property and is protected by UK and international copyright laws.
What You Can Do
Personal Use License When you enroll in our courses, you receive a personal, non-transferable license to:
Access and view all course materials for your own learning
Take notes and create personal summaries for your own use
Print materials for your personal study (reasonable quantities)
After Course Completion
Keep materials for your ongoing personal reference
Continue to apply the techniques and strategies you've learned
Use the knowledge gained to improve your own life and wellbeing and those of your coaching clients
What You Cannot Do
Sharing & Distribution Please don't:
Share login credentials with others
Copy, distribute, or share course materials with friends, family, or colleagues
Upload our content to file-sharing sites or social media
Create derivative works based on our proprietary methodologies
Record, screenshot, or reproduce our live sessions without permission
Commercial Use You may not:
Use our materials in your own coaching practice without explicit written permission
Sell, license, or profit from our content in any way
Present our work as your own Incorporate our proprietary frameworks into your own courses or programs
Fair Use & Citations
Academic & Personal Reflection You're welcome to:
Quote brief excerpts in personal blog posts or social media (with proper attribution)
Reference general concepts learned in academic work or personal writing
Discuss strategies with your own coach or therapist
Share your personal insights and experiences from the course
How to Credit Us When referencing our work: "Adapted from materials by The ADHD Coaching Academy" with a link to our website where possible.
Protecting Everyone's Work
Your Contributions
Personal stories and experiences you share remain yours
We may use anonymised insights to improve our programs (with your consent)
Your feedback and testimonials help us help others
Reporting Concerns If you notice our content being used inappropriately elsewhere, please let us know. We protect our intellectual property to ensure we can continue providing quality, affordable education.
Legal Bits
Violations Unauthorised use of our materials may result in:
Immediate termination of course access
Legal action to protect our intellectual property
Claims for damages where appropriate
Contact for Permissions Want to use our materials in a way not covered here? We're often happy to grant permission for appropriate uses. Just email us at info@theadhdcoachingacademy.com with details of your request.
We've created these materials with care and expertise to support your coaching journey. These terms help us protect our work so we can continue developing and improving our courses for you and future students.
Privacy Policy
Read more on Privacy Policy here.
Cookie Policy
Read more on Cookie Policy here.
Complaints and Feedback Procedure
We Want to Hear From
You Your Voice Matters We're committed to providing excellent ADHD coaching education, but sometimes things don't go as planned. Whether you have concerns, suggestions, or complaints, we take all feedback seriously and use it to improve our courses for everyone.
When to Contact Us Please reach out if you're experiencing:
Issues with course content or delivery
Concerns about trainer conduct or teaching methods
Technical problems affecting your learning
Accessibility challenges we haven't addressed
Billing or administrative problems
Any other aspect of your course experience that isn't meeting expectations
How to Submit Your Complaint
Easy Ways to Reach Us Choose whichever method feels most comfortable:
Email: info@theadhdcoachingacademy.com
Online form: www.theadhdcoachingacademy.com/support
What to Include To help us address your concern effectively, please share:
Your name and course details
A clear description of the issue
When the problem occurred
What outcome you're hoping for
Your preferred method for our response (email, video call, phone, WhatsApp)
Don't worry about formal language - just tell us what's happened in your own words.
Our Response Timeline
Within 10 Working Days We'll reach out to discuss your complaint using your preferred communication method:
Video call: Face-to-face discussion for complex issues
Phone call: Quick resolution for straightforward concerns
Email: Detailed written responses and follow-up
WhatsApp: Informal, immediate communication
Our Discussion During our conversation, we'll:
Listen carefully to understand your experience
Ask clarifying questions if needed
Explain our perspective where relevant
Work together to identify potential solutions
Review & Resolution Process
Within 3 Weeks After our discussion, we will:
Thoroughly review your complaint and our conversation
Assess what improvements or changes might be needed
Consider the impact on other learners and future courses
Decide on appropriate action to take
Possible Outcomes Depending on your complaint, we might:
Make immediate changes to course content or delivery
Provide additional resources or support
Adjust our teaching methods or materials
Offer make-up sessions or alternative arrangements
Implement new procedures to prevent similar issues
In some cases, provide partial refunds or credit
Our Decision We'll contact you using your preferred method to:
Explain what we've decided and why
Outline any changes we're making
Discuss next steps if applicable
Check that you're satisfied with our response
Our Commitment to You
Confidential & Respectful
All complaints are handled with complete confidentiality
We approach every concern with respect and understanding
No negative consequences for raising legitimate complaints
Your feedback helps us create better experiences for all learners
Continuous Improvement We genuinely value complaints because they help us:
Identify blind spots in our courses
Better support ADHD learners Improve our training methods
Create more inclusive and effective programs
Still Not Satisfied? If you feel we haven't adequately addressed your complaint, you can:
Request a review with our senior management
Contact relevant professional bodies or accreditation organisations
Seek advice from Citizens Advice or other consumer support services
We're committed to resolving issues fairly and maintaining the high standards our ADHD coach community deserves. Your feedback drives our improvement. We see complaints not as problems, but as opportunities to better serve the ADHD community and enhance everyone's learning experience. ADHD - Open Coaching. ADHD - Open Coaching -
