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Our Commitment
We understand that trust is essential, especially when sharing personal information about ADHD and your learning journey. This privacy policy explains clearly what information we collect, why we need it, and how we protect it. GDPR & UK Data Protection
We comply fully with UK GDPR and the Data Protection Act 2018. You have rights over your personal data, and we're here to help you exercise them.
When You Enquire or Enroll
Your name and contact details (email, phone number)
Payment information (processed securely through our payment provider)
Course preferences and accessibility needs
During Your Course
Attendance records
Assessment results and progress tracking
Feedback and reflections you share
Technical data (login times, materials accessed)
Technical Information
Email engagement (open rates, click-throughs)
Platform analytics to improve user experience
Essential Course Delivery
To provide access to your course materials and sessions
To communicate important updates and schedule changes
To track your progress and provide support
To process payments and issue receipts/invoices
Improving Our Service
To understand what's working and what needs improvement
To develop new courses that meet ADHD learners' needs
To personalise your learning experience
To ensure our platform runs smoothly and securely
Legal Requirements
To comply with financial record-keeping obligations
To respond to legitimate legal requests
To protect against fraud and ensure payment security
With Your Permission Only
To send you newsletters and course updates (you can opt out anytime)
To share anonymised success stories or testimonials
To contact you about new courses that might interest you
We Don't Sell Your Data Never. Your personal information is not for sale, and we don't share it with marketing companies or data brokers.
Limited Sharing for Essential Services We work with trusted partners who help us run our courses:
Payment processors: To handle secure transactions (Stripe, PayPal, etc.)
Email platforms: To send course communications (e.g., Mailchimp)
Course platforms: To host and deliver online content (e.g., Zoom, learning management systems)
Cloud storage: To securely store course materials (e.g., Google Drive, Dropbox)
These partners are contractually required to protect your data and can only use it for the specific services they provide to us.
Legal Obligations We may share information if:
Required by law or legal proceedings
Necessary to protect someone's safety
Needed to prevent fraud or illegal activity
Anonymised Data We may share aggregated, anonymous statistics (e.g., "85% of learners found this helpful") that cannot identify you personally.
Security Measures
Encrypted data transmission (SSL certificates)
Password-protected systems with multi-factor authentication
Regular security audits and updates
Limited staff access on a need-to-know basis
Secure backup systems
Data Storage
UK-based or EU-based servers where possible
Compliance with data transfer regulations
Regular reviews of storage practices
Confidentiality in Sessions
Group session guidelines emphasising respect and privacy
Trainers bound by professional confidentiality standards
Recordings only made with explicit consent
Active Course Period We keep your course data while you're enrolled and for a reasonable period afterward to provide support and certificates.
After Course Completion
Financial records: 6 years (legal requirement)
Course records and certificates: 7 years (for verification and accreditation purposes)
Marketing consent: Until you unsubscribe Assessment and progress data: 2 years after course completion
Your Right to Deletion You can request deletion of your data at any time, subject to legal retention requirements.
You Have the Right To:
Access: Request a copy of all personal data we hold about you
Correction: Ask us to update incorrect or incomplete information
Deletion: Request removal of your data ("right to be forgotten")
Restriction: Limit how we process your information
Portability: Receive your data in a transferable format
Objection: Opt out of marketing communications or certain processing activities
Withdraw consent: Change your mind about permissions you've given
How to Exercise Your Rights Simply contact us at info@theadhdcoachingacademy.com with your request. We'll respond within one month and never charge a fee unless your request is clearly unfounded or excessive.
Staying in Touch With your permission, we'll send:
Course updates and new offerings
ADHD tips and resources
Community news and events
Special offers for past learners
Unsubscribe Anytime Every email includes an unsubscribe link. You can also:
Update your preferences in your account settings
Email us at info@theadhdcoachingacademy.com Click the "update preferences" link in our emails
Unsubscribing from marketing won't affect essential course communications.
What We Use
Essential cookies: Make our website work properly (login, shopping cart)
Analytics cookies: Help us understand how people use our site (Google Analytics)
Marketing cookies: Remember your preferences and show relevant information
Your Control You can manage cookie preferences through our cookie banner when you first visit our site, or adjust your browser settings to refuse cookies. Note that some features may not work without essential cookies.
Our courses are designed for adults aged 18 and over. We don't knowingly collect information from children under 18. If you believe we've inadvertently collected data from a minor, please contact us immediately.
We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes by:
Email to your registered address
Prominent notice on our website
Update date at the top of this policy